Back Office: Your trusted administrative partner in German or French

A reliable partner for daily operations

If you are doing business in Germany or France, it is essential to manage day-to-day activities such as invoicing, customer relations, and administrative follow-up efficiently.

With ipn-eurocentre, you gain access to a multilingual, professional back office that meets the specific needs of the German and French markets. Our experienced team enables you to operate like a local company — with professionalism and efficiency.

Here is what we can do for you with our Back office:

We offer a range of services to help you with your admin and make your customer service better.

Services	Avantages
Correspondance management	Receiving, sorting, and processing emails and letters, with follow-up when necessary.
Multilingual customer support	Providing customer service, assistance, and follow-up in German, French, and English — answering inquiries, resolving issues, and handling complaints.
Administrative processing	Managing quotations, invoices, reminders, and payments, and coordinating with local partners.
Secretarial service	Scheduling appointments, managing calendars, preparing documents, and providing writing and translation support.
Logistics coordination	Tracking orders, managing deliveries, supporting supply flows, and liaising with carriers and suppliers

The benefits of our back office:

Seamless communication
No more language barriers or misunderstandings — everything is clear, smooth, and professional.
Time savings and efficiency
Delegate time-consuming tasks and focus on your core business.
Enhanced professional image
Delivering high-quality customer service strengthens your credibility with German and French clients.
Responsiveness
Fast handling of requests, consistent customer follow-up, and regular feedback.

Who can benefit from our services?

Our services are designed for companies looking to establish a presence in France or Germany.

Small and Medium-Sized Businesses
Those seeking to outsource all or part of their local sales activities.
Companies in Industry, Distribution, Services, E-Commerce, and B2B
Businesses aiming to win key German and French accounts.
Established Companies
Those looking to improve commercial performance, expand their network of partners, or strengthen their local sales force.

Frequently Asked Questions (FAQ)

How confidential are the data and communications?
We strictly comply with data protection regulations in Germany and France and guarantee the secure handling of all confidential information.

How is the back-office contract structured?
We offer flexible service packages tailored to your specific needs — including task volume, communication frequency, translation services, and data management requirements.

Book your Appointment!

Let’s discuss your needs during a free consultation — by phone, video call, or in person. We’re here to answer all your questions.

Flexible terms: no long-term commitment required
Transparent pricing: clear monthly rates with no hidden fees
Quality promise: confidentiality, professionalism, and attention to detail